We're here for you!
We now use Digital ID to verify your identity when you call!
You have many options for getting in touch with our team:
- Ask your question in the search field below to be taken to a possible answer now.
- Live chat: Chat live with a Member Center specialist Monday through Friday from 9 a.m. – 5 p.m. CT
- Email: Send a secure email using the "Online Contact Form" below.
- Phone: Call 1-800-359-1939 to talk to a Member Center specialist Monday through Thursday 9:00 a.m. to 5:00 p.m. | Friday 8 a.m. - 6:00 p.m. | Saturday 9 a.m. - 12:00 p.m. CT. For loan related inquires, select Option 2 to speak to our Lending Center.
- In person: Visit your nearest Alero Financial branch.
- By mail: Alero Financial, 2075 Big Timber Road, Elgin, IL 60123
Stay informed about your account activity by setting up custom email or push notification alerts in our digital banking app.
Want to book an appointment with someone who can help you open an account?
Book a phone or Teams meeting at a time that works best for you during the hours of 9 a.m. and 4:30 p.m. CT Monday through Friday. (¡Hablamos español!)
Have questions about money?
We offer free financial coaching by phone or Teams meeting to talk through your money questions in a safe, confidential space! Schedule your session today.
Online Contact Form
This form is for general inquiries. For your security, if you have questions about specific account information, please call our Member Center at 1-800-359-1939 Monday through Thursday 9 a.m. to 5:00 p.m. | Friday 8 a.m. - 6:00 p.m. | Saturday 9 a.m. - 12:00 p.m. CT. Once we have verified your identity, we are happy to assist you. You can also reach out with account inquiries by sending a secure message when logged into Alero's mobile banking app.